From there, the guest services attendant told me to use my same room key to go up the same elevator (there are four) but when I went ALL the way to that same elevator (across the entire casino) it didn’t work so I went back with all the luggage to let her know, then she told me to try elevator 4 (a few yards away from the desk) it worked. Called to inform, but they wouldn’t send someone up to bring us to the new room so I had to repack all our clothes and shuffle our items down to the registry. Checked in to a occupied or dirty room with someone’s used underwear and socks in the drawers.